Site5 Review
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The Site5 philosophy is one that will appeal to the modern small business user and the personal website user alike, for it is based around simplicity. Simple to deal with, simple to use and simple packages that offer all you want at a decent price are what Site5 claims to deal in, and at first glance it is easy to see that this could be the case.
A rundown of the Site5 philosophy shows it is a company committed to providing great service and one that also understands what customers want – a promise of a 60 day money back guarantee is a safe assurance, limited customers per server another, and the no gimmicks promise is one that we must say we like a lot.
Value For Money
The Site5 basic package is $5.95 per month – not the cheapest on the market by any means, but for this you get unlimited disk space and downloads, an inclusive website builder, full guidelines, technical support and email capability, while if you upgrade to the next package – at $9.95 per month – you get all this and more plus unlimited websites, and we think this a very good deal indeed. With free set up and full control panel features included Site5 is certainly one that we would put on a short list if looking for web hosting facilities right now.
Reliability
The 99.9% uptime guarantee from Site5 is akin to many others, offering credits to your hosting fees across a sliding scale of time lost, and a review of customer complaints and reports – along with, to their credit, responses from Site5 themselves brings up a mixed bag. While many are happy with the reliability standards of Site5 question marks arise as there are several notable comments about lack of reliability, something that would raise alarm bells with us if we were looking for a new hosting provider. However, we have to add that there are many positive reviews, and that Site5 fares no worse than any other of its ilk in this area.
Customer Support
Site5 promises 24 hour customer support and technical support – as it should –and a guarantee of a response within 24 hours of your problem being reported or a credit to your account is a nice touch. The company is at pains to point out that their response time is much quicker – on average – than 24 hours, and customer testimony is split between confirming an excellent service and instances of less than satisfactory responses.
Control Panel
The simple and easy to use standard style control panel is an in house creation – as is most of the product on offer from Site5 – and works efficiently with no fuss; it looks good, too, and does everything you would expect with the minimum of effort.
Environment
While promising no dedicated commitment to green causes, reading through the Site5 website it is clear that this is a forward thinking company with an eye on developing efficiency in the area, so all the credit possible for that.
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